Support

We're in closed testing ahead of our Google Play launch — here's how to reach us.

RCH is currently in closed testing. Contact details below are placeholders set up for the testing period — please confirm the live inbox/phone number before this page goes public.

Email

support@rch.care

Phone

Add hospital reception / helpline number

Hours

Mon–Sat, 9:00 AM – 6:00 PM IST
Emergency access available 24/7 in-app

Frequently asked questions

Is RCH available outside Pallavaram, Kundrathur or Chengulpet?

Not currently. RCH is limited to a 50 km radius of these three locations so the care team can respond quickly and coordinate emergencies effectively. We may expand coverage in future phases.

How do I sign in?

RCH uses OTP-based sign-in with your mobile number — no password to remember. Enter your number, verify the code sent by SMS, and you're in.

I'm a tester — how do I report a bug or give feedback?

Email support@rch.care with a short description, your device model, and a screenshot if possible. This helps us fix issues faster before public launch.

How do I request deletion of my account or data?

Email support@rch.care from the mobile number registered on your account and ask for account deletion. We'll confirm and process the request in line with our Privacy Policy.

What do I do in a medical emergency?

Use the in-app Emergency Call button for the fastest response. If the app is unavailable, call emergency services or your nearest hospital directly — do not rely solely on the app during a critical emergency.