Last updated: [DATE] · Placeholder draft — replace with final legal text
This Privacy Policy explains how RCH ("we", "us", "the App"), developed for Ramana Children's Hospital, collects, uses, shares and protects information when you use the RCH mobile application and related web console.
This policy applies to parents, guardians and family members who create an account, add a child profile, or otherwise use RCH to book vaccinations, consultations, or emergency services within our supported coverage area.
[Insert final list — likely to include: mobile number (for OTP sign-in), parent/guardian name, child details such as name, date of birth, sex, medical conditions and vaccination history, appointment and booking records, uploaded documents, approximate device location used to confirm you are within the 50 km coverage radius, and basic device/app usage data.]
[Insert final text — likely to include: verifying identity via OTP, creating and maintaining vaccination roadmaps, scheduling and managing appointments, coordinating emergency care with the provider team, sending reminders and notifications, and improving app performance and reliability.]
[Insert final text — likely to include: healthcare providers and staff at Ramana Children's Hospital directly involved in a child's care, SMS/OTP and hosting infrastructure providers strictly for delivering the service, and disclosures required by law. State clearly that data is not sold to third parties.]
[Insert final text — describe authentication, encryption, access controls and logging measures used to protect medical and personal data.]
[Insert final text — how long medical records, appointment history and account data are retained, and under what circumstances they are deleted.]
You can request access to, correction of, or deletion of your account and your children's data by contacting support@rch.care. See our Support page for details on the deletion request process.
RCH is used by parents and guardians to manage their children's healthcare information. A parent or guardian must add and manage a child's profile; children do not create their own accounts. [Insert any additional consent language required for minor health data under applicable law.]
RCH uses location information to confirm that a user is within the supported 50 km service radius (Pallavaram, Kundrathur, Chengulpet) before allowing certain bookings. [Insert detail on whether location is stored, and for how long.]
We may update this Privacy Policy from time to time. Material changes will be notified in-app or via the contact details on your account.
Questions about this policy or your data can be sent to support@rch.care.